Technology Seen to Boost Microfinance Service Delivery

The Association of Microfinance Institutions in Rwanda (AMIR) is reportedly planning to adopt technology to improve services. This move is expected to address customer complaints more efficiently and reduce the challenges confronting the microfinance sector.

AMIR senior programs manager Jean Pierre Uwizeye, in a report on The New Times (English daily in Rwanda), said that they are set to make use of a grievance resolution mechanism software. This plan is intended to improve customer protection and enhance customer experience in all of Rwanda.

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